Summary of services - eCorpOne Co., Ltd. - IT support and integration in Tokyo. We know IT culture of global companies. Optimized for small and medium size companies.
eCorpOne Co., Ltd. is located in Chiyoda, Tokyo, Japan, and providing IT support and IT solutions that are required by companies located globally. Our bilingual professionals can help you realize your IT needs smoothly.
IT maintenance service with SLA
eCorpOne provides IT maintenance service for Windows/Linux based servers, networking systems, and telephone systems. The goal with this service is to make existing systems run and usable in healthy situation as it has been now.
The priority of an Incident is determined by the impact on the business process.
Priority
Impact
Description
1
Catastrophic
The business process has come to a full stop and cannot be restarted.
2
Critical
The business process has been or will be severely delayed. The consumer products cannot be delivered as scheduled.
3
Medium
The business process is compromised and/or delayed. However, the delivery of products is still on schedule. A temporary workaround is available.
4
Low
All other disruptions that have limited impact on the business process.
All Incidents shall be reported to eCorpOne during normal office hours (Monday – Friday 10:00 a.m. to 7:00 p.m.). eCorpOne shall determine the priority of an Incident together with the user reporting the Incident.
For Incidents reported at eCorpOne's user service desk , the following priority and Resolution Times shall apply:
We design and implement various IT systems through consultation process with customers, especially with IT managers at global locations.
We provide various IT systems, including Windows servers with Active Directory, site-to-site VPN, encrypted and authenticated Wireless LAN, redundant networking and server systems, application layer firewall, virtulization using VMWare Hyper-V, and kvm, many of which are usually implemented by global companies. We implement, train its employees, and share our monthly IT support so that services are maintained well.
Server management
Windows servers and user management
Linux (Ubuntu, CentOS) and Web server management
Remote management (Remote automatic analysis and remote login for desktop Windows support) Example of load balancing web system
(In Japanese. Click to enlarge)
PC support
Microsoft Windows and Office support
Active directory support
Desktop & network trouble shooting support
Network trouble analysis with packet analyzer
Troubleshooting for network and PC issues
Network implementation and management
English and Japanese communication
Long distance travel support
Our engineer testing with HP procurve L3 switches.
Testing with OSFP, IP-Sec, redundant virtual servers, etc
Also developing software for credit card payment, etc.
Major brands that we provide
(Sorry that pictures below were taken in year 2010 and old.)
Our vender certified or experienced professionals proven to do his or her work.
Engineer who pass our qualification exam and interviewing process by IT specialists having minimum of 10 years of experience in delivery of corporate network, server, database, and programming. This allows precise hearing and matching with clients' need.
We have our own database system allowing quick and precise matching for timely business with our customers.
Bilingual engineers
Cisco CCNP / CCIE certified engineers
Firewall engineers for Pix, Juniper, Nokia, and Checkpoint
Microsoft MCSE certified engineers
Sun microsystems certified Java programmers
LPIC level 2 certified Linux engineers
Oracle OCA, Silver, and Gold certified engineers
Solaris, HP-UX, Novel, FSP,VOSIII,MVS server operators
Please send us requirements and detail about your business. We will introduce qualified engineers that meet your requirements and scope of your business immediately.
The IP cameras that we provide has the following features.
2 selections for in-house IP cameras (4K resolution or 2K (Full HD) cameras.
Using most advanced video compression as of year 2016, H.265 compression, customers can enjoy quality videos over narrow band Internet and also long recording. (Resolution will be limited to DVD quality for recording due to practical recording time)
Allows you to view videos over the Internet using your PC or mobile devices.
Images delivered at 30 frames per second allows you to enjoy real time and smooth movie.
Motion detection based recording allows to minimize hdd recording capacity.
1 NVR device (video recording device) can connect up to 30 cameras.
IT maintenance service with SLA 
Corporate IT infrastructure service 
