Summary of services - eCorpOne Co., Ltd. - IT support and integration in Tokyo. We know IT culture of global companies. Optimized for small and medium size companies.

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eCorpOne Co., Ltd. Network/Server/PC support in Tokyo, Japan, and Japan entry support of global IT businesses

 

List of services


1. IT maintenance service with SLA

2. Corporate IT infrastructure service

3. Telephone & firewall solution

4. IP Security camera

5. IT engineer outsourcing

 

Contact us

eCorpOne supportOffice hours:
Monday to Friday
10:00~19:00 (Japan time)

For urgent support call:
24 hours / 365 days

 

eCorpOneTelFax

 

 

Language: Japanese / English

eCorpOne's global IT Services

eCorpOne Co., Ltd. is located in Chiyoda, Tokyo, Japan, and providing IT support and IT solutions that are required by companies located globally. Our bilingual professionals can help you realize your IT needs smoothly.

 

System IntegrationIT maintenance service with SLA

eCorpOne provides IT maintenance service for Windows/Linux based servers, networking systems, and telephone systems. The goal with this service is to make existing systems run and usable in healthy situation as it has been now.

The priority of an Incident is determined by the impact on the business process.

Priority

Impact

Description

1

Catastrophic

The business process has come to a full stop and cannot be restarted. 

2

Critical

The business process has been or will be severely delayed.  The consumer products cannot be delivered as scheduled. 

3

Medium

The business process is compromised and/or delayed.  However, the delivery of products is still on schedule.  A temporary workaround is available.

4

Low

All other disruptions that have limited impact on the business process.

All Incidents shall be reported to eCorpOne during normal office hours (Monday – Friday 10:00 a.m.  to 7:00 p.m.).  eCorpOne shall determine the priority of an Incident together with the user reporting the Incident. 

For Incidents reported at eCorpOne's user service desk , the following priority and Resolution Times shall apply:           
                           


Priority

Impact

Maximum
Response Time

Escalation Time

Resolution Time

1

Catastrophic

1 hour

1 hour

4 hours

2

Critical

2 hours

4 hours

8 hours

3

Medium

4 hours

16 hours

40 hours

4

Low

4 hours

None

72 hours

  Contact us

 

System IntegrationCorporate IT infrastructure service


    We design and implement various IT systems through consultation process with customers, especially with IT managers at global locations.

  • We provide various IT systems, including Windows servers with Active Directory, site-to-site VPN, encrypted and authenticated Wireless LAN, redundant networking and server systems, application layer firewall, virtulization using VMWare Hyper-V, and kvm, many of which are usually implemented by global companies. We implement, train its employees, and share our monthly IT support so that services are maintained well.
  • Server management
    • Windows servers and user management
    • Linux (Ubuntu, CentOS) and Web server management
    • Remote management (Remote automatic analysis and remote login for desktop Windows support)
      Example of load balancing web system
      (In Japanese. Click to enlarge)


      Distributed Web
  • PC support
    • Microsoft Windows and Office support
    • Active directory support
    • Desktop & network trouble shooting support
      • Network trouble analysis with packet analyzer
      • Troubleshooting for network and PC issues
  • Network implementation and management
    • English and Japanese communication
    • Long distance travel support

Our engineer testing with HP procurve L3 switches.
eCorpOne HP procurve testing

Testing with OSFP, IP-Sec, redundant virtual servers, etc
Also developing software for credit card payment, etc.
eCorpOne HP procurve testing

Major brands that we provide
(Sorry that pictures below were taken in year 2010 and old.)

  • HP Procurve switch
  • Cisco Pix firewall
    HP Procurve
    Top: Cisco PIX 515E firewall
    Bottom: HP Procurve 3500-24-PWR L3 PoE switch

  • Fortinet Fortigate firewall
    Fortinet fortigate


  • Fortigate 60C firewall (year 2016)
    Fortigate60C

  • Fortigate/sonicwall/Juniper/Cisco firewalls
  • Dell Power connect switches
  • Cisco routers and firewalls
  • Extreme Summit / Black Diamond L3 switch
  • YAMAHA RTX / RT series routers
  • Linux server (Ubuntu, Redhat, etc)
  • Windows server systems (Active directory, etc)
  • Windows/Office products

Technologies

  • IP-Sec VPN implementation
  • Firewall implementation
  • Highly fault tolerant network system design
  • Supporting flexible design with BGP, OSPF, EIGRP, HSRP, Object Tracking, floating static route, Policy-based routing
  • Multicasting (PIM, IGMP Snooping)for efficient packet delivery
  • Primary and/or backup internet connection using e-mobile/softbank/docomo's wireless network in Japan
  • VLAN design
  • Voice / PBX integration support
  • Network monitoring implementation with e-mail alerting

  • Delivery time
    • Average response time in Tokyo is 2 hours.
    • Average resolution time after arrival to customer's office for PC support is 15 minutes.

  Contact us for more detail

 

eCorpOne's telephone, UTM firewall, and cost cutting international phone call solution

  • Unified IP telephone solutions

    We provide well branded IP telephone support for global companies.
    • On site hardware installation with conference bridge
    • Installation of simple configurations to allow global IT team to place operational configuration over network.

      Contact us

  • eCorpOne's centralized UTM firewall & IP-PBX solution

    • Reasonable installation and maintenance fee of IP telephones.
    • Single device total control at Internet gateway allows network protection, voice traffic prioritization, and IP telephone management

    PointerFor more detail, please click here (PDF)

    PointerFor pricing and delivery inquiry.

  •  

  • eCorpOne IP telephone service (This service no longer provided)
    • Rates
      • If you make a lot of phone calls (at least 4 people making calls 6 hours everyday), we can provide you reasonable rates to Japan.
      • If you make numerous short calls (within 60 seconds), we can provide you every 6 second charge.
    • Features
      • Making numerous outbound/inbound calls.
      • Call transfer, bind transfer, attended transfer.
      • Personalized voice mail at each extension.
      • The phone extension number is assigned. Call toll-free between extensions.
      • You can make calls from your iPhone, or Google Android phone, or calling software on your computer.
        PointerHow to setup

      Pointer  Contact us

 

  • 3G/LTE monitoring solution (This service no longer provided)
    • IP telephone - 3G gateway enabling SIP phone to call mobile phone, such as Softbank mobile, directly without using land line phone enabling free.

    • Mobile phone monitoring system

      Frequent monitoring of roaming mobile phones enabling quick recovery.


Log


If interested, please contact us.

IT human resource outsourcing service

Our vender certified or experienced professionals proven to do his or her work.

Engineer who pass our qualification exam and interviewing process by IT specialists having minimum of 10 years of experience in delivery of corporate network, server, database, and programming. This allows precise hearing and matching with clients' need.

We have our own database system allowing quick and precise matching for timely business with our customers.

  • Bilingual engineers
  • Cisco CCNP / CCIE certified engineers
  • Firewall engineers for Pix, Juniper, Nokia, and Checkpoint
  • Microsoft MCSE certified engineers
  • Sun microsystems certified Java programmers
  • LPIC level 2 certified Linux engineers
  • Oracle OCA, Silver, and Gold certified engineers
  • Solaris, HP-UX, Novel, FSP,VOSIII,MVS server operators
  • Natural, PL/1, Assembly x86, Assembly NEAC, RPG, Lisp, Pascal, COBOL, Fortran, Shell, Delphi, C#, C++, Java, J2EE, VB, ASP, Ruby, PHP, Perl, Smarty, JavaScript, XML programmers
  • Please send us requirements and detail about your business. We will introduce qualified engineers that meet your requirements and scope of your business immediately.

  Contact us

 

Software development service
(This service provided in small scape only currently)

Example of previous work

  • Hardware API and serial access - credit card system, cash payment system, barcode reader, magnetic card writer.
  • Customer centered flexible support
  • C#, C++. WPF,PHP, Ajax, Perl programming, Java, perl.
  • MySQL database access, replication, encryption.
  • Secure e-mail server system with privacy protection functions and information tracking software.
  • Involvement with large Japanese companies and handling of corporate policies.
  • Misys Equation core banking software implementation/migration
  • eCorpOne has engaged into one of the largest global banks in Japan for core banking software migration.
  • Various versions of Misys Equation and components related to the core systems can be migrated.
  • Normal migration time is between 9 months and 3 years.
  • Wired LAN based barcode reader


Youtube video - click to see in another window

This device can read barcode printed on piece of paper of mobile phone and send over LAN. Our system can integrate into various systems, such as automatic door opener. We developed the hardware and software that works with this hardware.

  Contact us

IP Security camera solution

The IP cameras that we provide has the following features.

  • 2 selections for in-house IP cameras (4K resolution or 2K (Full HD) cameras.
  • Using most advanced video compression as of year 2016, H.265 compression, customers can enjoy quality videos over narrow band Internet and also long recording. (Resolution will be limited to DVD quality for recording due to practical recording time)
  • Allows you to view videos over the Internet using your PC or mobile devices.
  • Images delivered at 30 frames per second allows you to enjoy real time and smooth movie.
  • Motion detection based recording allows to minimize hdd recording capacity.
  • 1 NVR device (video recording device) can connect up to 30 cameras.

DomeCameras
Click to maximize the image

 

CameraAtCeiling
LAN cabling is performed on the other side of the ceiling, so it protects beaulty of the landscape.

Electricity is provided over LAN cable, so it eliminates need for power cabling.

 

IP IR Camera
This is an example of our cameras. This is designed for outdoor monitoring with water proof and infrared auto lighting function.

  Contact us for more detail